Frequently Asked Questions (FAQs)

 

 

Do you have a storefront?

YES!!! We had our Grand Opening on Saturday, February 26, 2022. The address is 1615 N. Hampton Road, Suite 220 in Desoto, TX 75115.

 

What are your business hours?

Days of Operation:   Wednesday through Friday from 11 am-6 pm; Saturday 10 am-3 pm; Closed Sunday through Tuesday

 

Do you have special hours during the holiday seasons?

Yes; however, we do not bake the day before any holiday.

 

What are your payment methods?  When should I pay for my order?

We accept all major credit cards. We also accept cash and Zelle.  Please make your payment upon receipt of the invoice.  If you have a large order, party, or special event, a deposit of 50% is due upon placing the order and is non-refundable.

 

How can I place my order?

Orders can be placed via telephone, email, or website.  For large orders, please ensure you speak to one of the business owners directly.  We will call you to confirm all orders.

 

How far in advance should I place my order?

If you are placing a small order, please allow at least three (3) business days.  For large orders, parties, or big events, please notify us 2 weeks to one month in advance.  * Last-minute orders will incur a minimum fee of $10.

 

Do you deliver?  If so, is there a fee?

Yes, the delivery fees are as follows:  up to 30 miles round trip is $15; over 30 miles is $25+

 

What do you have on hand that I can purchase?

We have a variety of desserts on hand and for purchase. The selections are subject to change daily.

 

Do you sell cake slices?

Yes, we have a variety of cake slices available. We also have individual cupcakes, cookies, brownies, and lemon cake squares available for purchase.

Do you use fondant icing to create custom cakes?

No, we do not work with fondant icing.

 

Do you decorate cookies?

No, we do offer a variety of cookies that are sure to please your taste buds.

 

Do you cater?

Yes, we will be glad to cater your event.  Please contact us as pricing is based upon your needs.

 

Do you ship?

Yes, we offer shipping on select items at this time.  Any desserts with frosting and/or cakes are not available for shipping.  We hope to expand the number of menu items that can be shipped in the near future.

 

May I purchase a gift certificate?

Yes, you can purchase a gift certificate in any denomination.

 

Do you make wedding cakes?

No, we do not make wedding cakes.

 

Do you offer gluten-free, vegan, or nut-free desserts?

Yes, please see our full menu for the available offerings.  When placing your order, be sure to state your specific dietary needs to ensure we can accommodate your request.

 

Am I limited to the cake designs on your website?

No, those are examples of cakes that we have created for our customers.

 

How can I cancel my order?

You can cancel your small order by calling to notify us at least 72 hours in advance. If you have previously canceled at least two orders, you will be issued a store credit toward your next purchase which will expire 3 months from the date it was received.

 

For large orders that require a deposit, you must cancel within a week from the due date.  If you paid the order in full, you will only be issued a 50% refund as all deposits on these orders are non-refundable.

 

When can I pick up my order or expect it to be delivered?

You can pick up your order or expect delivery at the time stated.  If your order is not picked up at the stated time or you are not available for delivery at the agreed-upon time, you will have 2 days to make alternate arrangements.   After the 2 additional days have elapsed, you will have to restart the order with no refund of the initial order placed.